Frequently Asked Questions
How can I pay for my order?
We accept payment via VISA, Mastercard, AfterPay and Internet Banking/Bank Deposit.
Do I need to register to buy online?
No, you have the option of checking out as a Guest. However, if you wish to keep a track of all orders placed with us you will have to sign up for an account.
Is GST included?
Yes. GST is included in the prices of all our products.
Can I exchange/return items?
Under most circumstances yes, we can exchange/return goods. If the goods have a manufacture fault we will meet our obligations under the Consumer Guarantees Act to provide a remedy as soon as possible, this will be done via replacement, store credit or refund. All SALE items are non-refundable. Please note that we must receive return items within 10 days of purchase and the product must be unused, and in its original packaging. Courier costs may apply. Please check our Returns Policy if you have any questions and please always call us prior to returning goods. If you are unsure of item sizes, please use our sizing/fitting guides on individual product pages or click here.
When will I receive my order?
Orders are dispatched as soon as possible (within 24 hours) and will be with you within 3-7 days (weather events may delay deliveries). If for some reason your order cannot be delivered within that time, you will be informed and offered a variety of solutions to suit, including a refund.
How much will shipping cost me? Do you ship to rural delivery addresses?
We have flat rate shipping costs around NZ which include Rural delivery. A selection of shipping rates are offered prior to you confirming and paying for your order. Rural delivery may take a day or two longer, unfortunately this is outside of our control. NZ Post, CourierPost and New Zealand Couriers are utilised to send your orders, all items are tracked for security purposes.
Can I change or cancel my order?
If you would like to cancel or change your order please contact us as soon as possible so that we can sort it out for you.
How can I contact customer services?
You can contact us by filling out our online form or by emailing us at info@horsefit.co.nz. We will get back to you as soon as possible.